Welcome to Dupotan’s Privacy Policy (“Policy”). At Dupotan, located in Royal Complex, Chhatarpur, and accessible via our website at www.dupotan.in, we are committed to safeguarding your privacy. This Policy outlines how we collect, use, store, process, and protect your personal data when you interact with our website or services.

By using our platform, you agree to the terms outlined in this Policy and consent to the data practices described below. Please review the details carefully.
 

1. Purpose
 

Our objective is to protect your personal information and ensure compliance with relevant privacy laws. We only collect and use your data to provide and improve our services and ensure a secure experience.
 

2. Scope
 

This Policy applies to all customers, employees, and business partners associated with Dupotan. Personal data includes any information that identifies an individual, such as contact details, identity verification information, and usage data.
 

3. Data We Collect
 

We may collect the following data:

• Contact Information: Name, email address, phone number, and address.

• Identity Data: Government-issued IDs, profile information, and photos (if provided).

• Usage Data: Device information, IP address, browser type, and activity logs.

• Location Data: GPS or approximate location via IP or Wi-Fi (with your consent).

• Transaction Data: Service details and payment information (excluding full card details).

We may also use cookies to improve your experience on our platform.
 

4. Updates
 

This Policy may be updated periodically. Continued use of our website and services constitutes your acceptance of the updated Policy.

If you have questions or concerns, feel free to contact us through our website www.dupotan.in.
 

4. HOW DO WE COLLECT PERSONAL DATA?
 

At Dupotan, located in Royal Complex, Chhatarpur, and accessible at www.dupotan.in, we collect personal data through the following methods:
 

4.1 Direct Interactions
 

You provide personal data when you:

• Create an account or profile with us.

• Use our services or interact with the platform.

• Participate in promotions, surveys, or polls.

• Request marketing communications.

• Report issues, provide feedback, or contact us.
   

4.2 Automated Technologies
 

We automatically collect technical data about your device, browsing behavior, and usage patterns through cookies, web beacons, server logs, and similar tools.
 

4.3 Third Parties
 

We may receive personal data from:

• Analytics providers (e.g., Google Analytics).

• Advertising networks and business partners.

• Third-party sign-in services (e.g., Google, Facebook, LinkedIn).

We combine this information with other data to improve our services.
 

5. WHAT WE DO WITH THE INFORMATION WE GATHER
 

We use your personal data in accordance with legal requirements and for the following purposes:

• Account Management: Verify identity, register accounts, and provide services.

• Service Delivery: Facilitate service requests, transactions, and support.

• Improvement: Enhance services, website functionality, and customer experience.

• Marketing and Communication: Send updates, promotions, and relevant offers.

• Analytics: Monitor trends, analyze traffic, and personalize user experiences.

• Compliance: Fulfill legal obligations, enforce terms, and protect against fraud.

• Other Business Purposes: Tailor advertisements, manage operations, and conduct internal research.
   

Sharing Information
 

We may share data with service providers, business partners, and legal authorities when required. By using our services, you authorize us and our affiliates to contact you for service-related and promotional purposes.

You can opt out of receiving promotional communications by emailing "UNSUBSCRIBE" to team@dupotan.in. However, withholding data may limit access to certain services.
 

6. COOKIES
 

Cookies are small files or alphanumeric identifiers transferred to your device through your web browser or mobile device. They help us recognize your browser and provide features like personalized advertisements and recommendations. We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for an extended period).
 

How We Use Cookies
 

Cookies and similar tools such as web beacons, tags, and scripts help us:

• Recognize and save your preferences for future visits.

• Speed up your searches and improve navigation.

• Deliver personalized content and advertisements.

• Conduct internal analytics and improve website performance.

• Enhance security measures and detect fraudulent activities.

• Track user behavior to optimize our services and user experience.
   

Types of Cookies We Use
 

• Preferences: Remember browser settings and preferences to customize the website.

• Security: Enable secure login, protect against fraud, and prevent unauthorized access.

• Functional: Store settings like video playback preferences.

• Advertising: Deliver relevant advertisements based on your interests.

• Session State: Track interactions and enable essential functionalities like login and purchase processing.
   

Third-Party Cookies
 

Third-party advertisers, analytics providers, and service providers may also place cookies on our platform to analyze traffic, count advertisement views, or deliver targeted ads. These cookies are subject to their respective privacy policies.
 

Managing Cookies
 

You can manage cookies through your browser settings. Disabling cookies may affect your ability to use certain features of the platform. Note that we do not control the use of cookies by third parties.
 

7. SECURITY
 

We prioritize the security of your personal data by implementing robust physical, electronic, and managerial measures, including:

• Encryption: Protecting sensitive information during transmission.

• Password Protection: Ensuring access to your account is secure.

• Data Safeguards: Employing security protocols to prevent unauthorized access.
   

User Responsibility

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You are responsible for keeping your password confidential. If your password is lost, stolen, or compromised, notify us immediately to secure your account.
 

Limitations
 

While we take strong measures to secure your information, the internet is inherently vulnerable to threats, and we cannot guarantee absolute security. It is important to stay vigilant and take precautions to protect your data online.

If you have concerns about your data security or believe your account has been compromised, please contact us promptly.
 

8. YOUR RIGHTS

• Update Information: You can update or correct your personal data as required.

• Opt-Out of Marketing: Unsubscribe from promotional emails using the instructions provided. Processing opt-out requests may take up to 7 working days.
   

9. OBLIGATIONS
 

You agree not to share or upload content that violates laws, infringes rights, or is harmful, defamatory, misleading, or fraudulent. Non-compliance may result in termination of access.
 

10. DATA SHARING & TRANSFER
 

We may share your data with:

• Service Providers: For order fulfillment, payment processing, and customer support.

• Business Partners & Advertisers: For promotions, personalized ads, and analytics.

• Legal and Security Needs: To comply with laws, prevent fraud, or protect rights.

• During Business Changes: In mergers, acquisitions, or corporate transitions.

Aggregated, de-identified data may be shared for research or business purposes. Payment details are processed securely through third-party services like RazorPay, Visa, and others. For more details, refer to their privacy policies.
 

11. ACCOUNT DELETION
 

To delete your account and personal data, email support@dupotan.in. Processing may take up to 30 working days, and you will receive confirmation via email. Transactional data will be retained as per applicable law.
 

12. EXTERNAL LINKS
 

Our site may link to external websites. We are not responsible for the privacy or security of information on these sites. Review their privacy policies before sharing data.
 

13. DATA RETENTION
 

Personal data is stored for the required duration to fulfill purposes or as mandated by law. Aggregated or anonymized data may be retained indefinitely for research or statistics.
 

14. DISPUTE RESOLUTION
 

For inquiries or complaints, contact the Grievance Officer. Disputes will be resolved via mediation, arbitration, or similar methods.
 

15. CONTACT
 

For questions about this policy, visit our “Contact Us” page or email the Grievance Officer.
 

16. GRIEVANCE OFFICER
 

The designated Grievance Officer is Mr. Akash Chaudhary For complaints, email support@dupotan.in. Complaints will be addressed within one month.